Experience: 2+ Years

Shift timing: 7 pm to 4 am IST

Roles & Responsibilities

1. Windows Desktop Support
   • Install, configure, and troubleshoot Windows operating systems (Windows 10/11).
   • Provide end-user support for hardware, software, printers, and peripheral devices.
   • Manage user accounts, profiles, and access rights through Active Directory.
   • Perform regular system updates, security patching, and antivirus monitoring.
   • Handle desktop imaging, software deployment, and asset inventory management.
   • Ensure timely resolution of technical issues via remote and onsite support.
2. Application Support
   • Install, configure, and troubleshoot business and productivity applications.
   • Monitor application performance and resolve user-reported issues.
   • Coordinate with vendors or developers for application-related escalations.
   • Maintain documentation of recurring issues and their resolutions.
   • Provide training and support to users on application functionalities.
3. Google Workspace (Mail Server)
   • Manage Google Workspace accounts, groups, and organizational units.
   • Troubleshoot Gmail-related issues including mail flow, filters, and spam.
   • Configure and maintain DNS records (SPF, DKIM, DMARC) for email authentication.
   • Manage Drive, Calendar, and other Workspace services for end users.
   • Perform mailbox backup, data migration, and recovery when required.
4. Microsoft Exchange Mail Server
   • Manage Exchange Online and on-premises mailboxes and distribution lists.
   • Troubleshoot Outlook connectivity, synchronization, and mail delivery issues.
   • Configure MX, SPF, and DKIM records to ensure secure and reliable email delivery.
   • Perform mailbox migrations, backup, and recovery as needed.
   • Monitor server health, mail queues, and overall email performance.
5. AWS Cloud (Basic Knowledge or Ready to Learn)
   • Familiar with AWS Management Console and basic cloud services (EC2, S3, IAM).
   • Support infrastructure hosted on AWS by coordinating with the cloud team.
   • Monitor and manage user access permissions via IAM policies.
   • Assist in troubleshooting connectivity between on-premises systems and AWS.
   • Understand concepts of cloud backups, snapshots, and resource management.

Added Advantage:
• Knowledge in Linux and Ubuntu operating systems, including installation, configuration, and basic troubleshooting.