Comprehensive Managed IT Services by Integrass
13+ years in IT.
Flexible time coverage: 24/7, 12/7, 12/5, 8/5.
Urgent fixes will be addressed within 8 hours, while new features will be developed and implemented within 1 to 14 days.
Integrass offers robust managed IT services designed to keep your IT infrastructure stable, cost-effective, and aligned with your
evolving business needs. With over 13+ years of experience in the industry, we serve as your trusted partner in monitoring,
troubleshooting, and evolving all aspects of your IT environment.
One Partner for All Your IT Needs
As a leading managed IT service provider (MSP), Integrass manages your IT infrastructure and software under a comprehensive Service Level Agreement (SLA). Whether it’s daily monitoring, long-term optimization, or strategic evolution, we handle it all with transparency and efficiency.
Comprehensive IT Systems and Solutions
We manage a diverse range of IT components tailored to your specific infrastructure and business requirements:
End-User Devices
Desktop computers
Laptop computers
Smartphones and tablets
Internet of Things (IoT) devices
Application Software
Tailor-made software applications
Software as a Service (SaaS) platforms
Cloud-native applications
Cybersecurity Solutions
Network firewalls
Security Information and Event Management (SIEM) systems
- Identity and Access
Management (IAM) tools
Security monitoring solutions
Antivirus programs
Networking Equipment
Network switches
Routers
Wireless access points
Modems
Network hubs
Data Storage and Management
Relational databases
Data warehouse systems
Data lakes
Cloud storage solutions
Development & Operations Tools
Development and testing environments
Continuous Integration/Continuous Deployment (CI/CD) systems
Container orchestration tools
Dependency management solutions
About Integrass
13+
years in IT services.
10+
years in applying
DevOps practices.
250+ IT experts
including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
Why Integrass Stands Out
Why Integrass Excels in Managed IT Services
Managed IT Services by Integrass
Comprehensive IT Assessment and Optimization
We conduct thorough assessments of your IT infrastructure to identify areas for improvement and develop tailored solutions. Our expertise spans from optimizing scalability and efficiency to enhancing security and compliance.
Proactive Monitoring and Support
Our round-the-clock monitoring ensures maximum uptime and reliability. Our experienced team provides expert support for a wide range of IT issues, from basic user queries to complex technical challenges.
Managed Cloud and Application Services
We offer comprehensive management services for your cloud infrastructure and applications. Our expertise includes migration, optimization, performance monitoring, and troubleshooting, ensuring seamless operations and continuous delivery.
Enhanced Security and Compliance
We prioritize your security and compliance needs. Our services include regular audits, vulnerability assessments, penetration testing, and assistance with compliance program planning, safeguarding your sensitive data and protecting your business.
Integrass in Figures
13+
years in software engineering and IT consulting.
1,000+
Projects successfully completed.
HQ in the US
offices in South America & Asia.
A Glimpse into Our Portfolio
Our Proud Clientele's Remarks
Integrass is professional and capable services and development partner of Clear Cadence, they deliver solutions.
Integrass provides excellent Project and Program Management on their delivery
projects.
Integrass is driven by customer service. The team diagnoses needs and deliver custom solutions effectively and efficiently.
Integrass is driven by customer service. The team diagnoses needs and deliver custom solutions effectively and efficiently.
Ensuring Seamless Cooperation with Integrass
Customizable Engagement Models
Integrass provides flexible Managed Service Provider (MSP) solutions, offering both comprehensive IT management and collaborative co-managed options tailored to integrate seamlessly with your internal teams and external service providers.
Transparent Service Commitments
We foster trust through detailed Service Level Agreements (SLAs) that clearly outline our service scope, delivery expectations, and performance metrics to ensure transparency and reliability.
Performance and Monitoring
Our service includes round-the-clock monitoring and prompt resolution of critical issues, with efficient deployment of new features to maintain high operational efficiency.
Adaptive Communication Strategies
We customize our communication methods to align with your preferences, including offering dedicated contacts for non-English-speaking teams to ensure smooth and effective interactions.
Knowledge Sharing and Empowerment
In co-managed scenarios, we focus on transferring essential knowledge to your team, covering various roles such as system architects, developers, IT support, and security specialists.
Commitment to Excellence and Security
We emphasize high-quality service and robust data protection by leveraging advanced technologies and expert personnel to safeguard your information and optimize the value of our solutions
Advantages of Collaborating with a Proven MSP
Cost-Effective and Flexible Solutions
Reduce IT costs by outsourcing to our managed services. Pay only for the services you need, eliminating the overhead of maintaining a large in-house team.
Round-the-Clock Support and Continuity
Benefit from uninterrupted IT support with our global teams operating across different time zones. We ensure seamless service continuity even during staff absences, providing immediate replacements to maintain operations.
Access to Specialized Expertise
Gain access to a diverse team of IT experts equipped to handle complex software issues and security vulnerabilities. Our team provides specialized knowledge and support tailored to your unique needs.
FAQ - Managed IT Services Provider Integrass
Managed IT Services by Integrass involve outsourcing your IT infrastructure management to experts. Our services ensure that your systems remain stable, cost-effective, and aligned with your business goals. With 13+ years of experience, we manage everything from hardware and software to networks, data storage, and security.
Integrass focuses on assessing, optimizing, and monitoring your IT infrastructure. Our team identifies areas for improvement, implements scalable solutions, and provides 24/7 monitoring and support to maintain operational efficiency.
Our SLA outlines the services we provide, the terms of service, and the Key Performance Indicators (KPIs) we commit to delivering. It ensures transparency and sets clear expectations, offering you peace of mind with round-the-clock support and guaranteed service quality.
Yes, Integrass can manage most IT components remotely, including software, networks, data storage, and security tools. Remote management offers uninterrupted service, continuous monitoring, and rapid response to issues, ensuring seamless operations without needing in-house IT teams.
We prioritize data security by adhering to strict security standards. Our managed security services include audits, vulnerability assessments, penetration testing, and compliance with the client’s standards
Managed IT support provides access to a diverse team of IT experts without the cost of maintaining an in-house team. Our services are uninterrupted, cover all IT aspects, and focus on preventing serious disruptions, ensuring your business operations run smoothly
No, there are no hidden costs. Our services are outlined in the SLA, which guarantees cost predictability and transparency. You'll only pay for the services provided, ensuring a clear understanding of pricing.
Integrass offers flexible pricing options tailored to your needs:
- Per-Ticket Pricing: For L1 and L2 support, based on resolved incidents.
- Fixed Monthly Fee: For continuous L3 support at a reduced rate.
- Time & Material: For evolving infrastructure, billed monthly.
- Mixed Model: Combining different models for long-term cooperation.
Our cloud management services include deployment, migration, monitoring, and optimization across AWS, Azure, and other cloud platforms. We ensure seamless integration and management of multi-cloud environments, tailored to your specific needs.
Integrass offers multi-level support:
- L1 Support: Basic user issues.
- L2 Support: Technical and infrastructure problems.
- L3 Support: Code-level and advanced infrastructure challenges.
Our comprehensive help desk services ensure all aspects of your IT are covered, providing fast and effective solutions to any issue.
Our Tech Stack for Managed IT Solutions
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Logging, monitoring, and alerting tools
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CI/CD
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Configuration management
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Platforms
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Remote collaboration
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Web application testing tools
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Mobile application testing tools
Logging, monitoring, and alerting tools
CI/CD
Configuration management
Platforms
Connection
Communication
Web application testing tools
Web application testing tools
