CRM - Integrass

Integrass CRM Solutions

Since 2011, Integrass has been crafting and implementing powerful CRM systems that enhance customer experiences and automate sales, marketing, and customer service functions efficiently.

10+ years in CRM software development.
13+ years in IT.
250+ skilled talents on board.
Expertise in 30+ industries, including healthcare, BFSI, retail, manufacturing, oil and gas.
We prioritize quality, security, and achieving project goals, even under challenging circumstances.
Our mission is to drive your project to completion while exceeding your expectations.
We strive to deliver solutions that exceed client expectations and drive business success.

Comprehensive CRM Solutions

Our CRM services support the entire CRM lifecycle, from implementing new systems to maintaining and upgrading existing ones. We cater to businesses at any stage of CRM adoption.

Implementing a New CRM Platform

Upgrading & Reinforcing your CRM

Enhanced CRM Features

Artificial Intelligence (AI) and
Machine Learning

Predictive analytics: Use AI to forecast future trends, identify high-value customers, and predict sales opportunities.
Natural language processing (NLP): Automatically analyze customer interactions, such as emails and social media posts, to gain insights into sentiment and preferences.
Intelligent automation: Automate repetitive tasks, such as data entry and lead qualification, to improve efficiency and accuracy.

Omnichannel Customer
Engagement

Unified customer view: Provide a single, comprehensive view of customer interactions across all channels, including email, phone, social media, and in-person.
Personalized experiences: Tailor interactions to individual customer preferences and behaviors.
Seamless transitions: Ensure a smooth customer experience when they move between different channels.

Advanced Reporting and
Analytics

Real-time dashboards: Visualize key performance indicators (KPIs) and track progress in real-time.
Customizable reports: Generate tailored reports to meet specific business needs and gain deeper insights into customer data.
Predictive analytics: Use AI to forecast future trends and identify opportunities for growth.

Transform CRM into Your Strategic Edge in Customer Relations

With extensive experience solving unique CRM challenges for clients across diverse industries, we recognize that an ineffective or poorly tailored CRM can hinder your operations. At Integrass, we concentrate on understanding your specific workflows, industry nuances, and IT constraints to develop a CRM solution that drives superior sales performance and operational efficiency.

The CRM Services we've Provided

Optimizing Omnichannel Retail Success with Microsoft Dynamics CRM

Microsoft Dynamics CRM, a solution that centralized customer data, automated marketing tasks, and provided insights into customer behavior. This allowed for more personalized interactions and targeted marketing.

Our Customers Say

Keith Howell

Partner / Co-Founder at Clear Cadence, LLC

Integrass is professional and capable services and development partner of Clear Cadence, they deliver solutions.

Robert Irwine

Vice President Architecture at Fiserv

Integrass provides excellent Project and Program Management on their delivery
projects.

William Wellons

President at Wellons Communications

Integrass is driven by customer service. The team diagnoses needs and deliver custom solutions effectively and efficiently.

Brent McPherson

Director of Facilities

Integrass is driven by customer service. The team diagnoses needs and deliver custom solutions effectively and efficiently.

Incorporating CRM into
your Business

Incorporating CRM into your business involves integrating CRM software with your existing systems and processes to streamline operations, improve customer relationships, and drive growth. This can involve customizing the CRM to fit your specific needs, training employees on how to use the system effectively, and integrating it with other business tools like marketing automation, sales enablement, and customer support. By effectively integrating CRM into your business, you can gain valuable insights into customer behavior, improve sales efficiency, and deliver exceptional customer experiences.

The Cost of Implementing a CRM Solution

The costs of CRM software development can vary widely depending on your business’s specific needs. On average, creating a customized CRM system can range from $10,000 to $400,000.